Refund & Cancellation Policy

This policy explains when and how refunds are handled for tickets bought on TixxHub. Because each event is run by its organizer, refunds for a normal change of mind are decided by that organizer; refunds for events that don't happen as planned are guaranteed as set out below.

1. General stance

Tickets are generally intended to be final once purchased. Refund requests from buyers (for example, no longer being able to attend) are considered case by case at the organizer's discretion. Where an organizer approves a refund, it is issued to the Mobile Money number used for the purchase.

2. Cancelled or postponed events

If an event is cancelled, affected buyers receive a full refund to the Mobile Money number used to buy the ticket.

If an event is postponed, your ticket remains valid for the new date. If you cannot attend the new date, you are entitled to a full refund to the Mobile Money number used for the purchase.

3. How to request a refund

Contact us at tixxhubonline@gmail.com with your ticket code and the phone number used at checkout. For cancellations or postponements, we will reach affected buyers using the contact details on file.

4. How refunds are paid

Approved refunds are returned to the Mobile Money number used for the original purchase. Refunds are processed through our payment processor, Paystack, and the time to appear in your wallet depends on the Mobile Money network.

5. Tickets already used

A ticket that has already been used for entry (checked in) is not eligible for a refund, except where an event is cancelled after entry through no fault of the attendee.

6. Contact

Refund questions: tixxhubonline@gmail.com.